Menu. Saturdays from 1:30pm to 3:30pm Broadband is not a stand-alone product. Call us today on … If it’s been 24 hours since your scheduled connection timeframe, please call us on 0800 401 373 to discuss further. Have a screenshot of your speed test on hand (example below) to make things quicker. Check your wiring matches the wiring in your modem user guide. Existing ... Click 'Emergency contact numbers' to see who to call. Power cycle the ONT – fibre connections only. A few factors can slow things down. View our International rates. Enter your admin username and password into the login window that appears (the default for name and password is admin). To clean the modem, wipe it with a slightly damp cloth, Any sort of cover, enclosed spaces like drawers or boxes or behind furniture, Tinkering – disassembling your modem in any way is not a good idea, Ultra Fast Fibre (UFF) (Waikato, Bay of Plenty, Taranaki) – Contact will be notified of any outages in UFF areas by email, so please call us on. Type 192.168.20.1 into the address bar of your web browser. Wondering if anyone has any experience of Contact Energy Broadband? No one compares more UK energy suppliers. Wait 30 seconds, and then turn this button back on. Clear your browser’s cache and browsing history. This is your Admin IP Address. You can keep your existing home phone number when you sign up to a homeline service with us. Help and support; Layout Container. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. Seems like a good deal for broadband and electricity. Switch today. Overseas callers: +64 4 528 1815. Make a complaint. If a technician needs to visit, we’ll let you know. One end of this goes into your computer and the other end goes into one of the yellow Ethernet ports on the back of the modem. If your Ethernet speed test meets this minimum speed or greater, it’s what you can expect on your plan and shows the connection is all good. Our price list also sets out the discounts available to customers who also take their gas and/or electricity from Shell Energy. It's best to be on a fibre connection when possible. I’m already a Contact customer, can I add broadband to my account? You’ll get an email when it is on its way along with a tracking number. Origin Energy - a leading energy provider in Australia. If your number was added by an old provider, you will need to contact them to have it removed. Plug your devices/equipment back in piece by piece, checking the connection. The modem needs to be off the ground and away from electronics such as microwaves, cordless phones and baby monitors. Contact Us. Certain materials can cause issues for WiFi such as concrete, steel, brick, marble, water, glass, wood and plaster. 1. You can call us on 0800 641 502. Check your balance, pay bills and manage your usage 24/7. All broadband products are subject to a minimum period. If you are experiencing slow WiFi or WiFI drops out, try changing your WiFi channel. No fixed-term contract, No break fees, Unlimited data! These are both 'admin' by default. We recommend using speedtest.net. Just let us know and we can move it from your existing provider. These are particularly useful in large or concrete house. Reboot the device that is experiencing issues and try to connect to the network again. If you are on a fibre connection, you should be getting a download speed close to the plan you have chosen. View all articles. West Yorks. Learn what to do if there's an outage. The whole tribe using devices at the same time can affect the speed too. Check your wiring matches the wiring in your modem user guide. Unplug all devices from all jackpoints in your house (phones, modems, splitters, extension cables and adapters etc). Help home; Broadband Understanding your bills. Hard reset the modem by inserting a pin or paper clip into the hole on the back of the modem that says 'reset'. Yes, we provide homeline services using Voice over Internet Protocol (VoIP). As well as providing energy, Origin also provides internet plans. Find help for all Sky’s services including TV, Broadband, Talk, Sky Mobile, Sky Yahoo Mail and Sky Go. About Origin. If you find this keeps happening, and you need to download large files, like software updates, consider downloading them outside peak hours. View all articles. If you are experiencing slow WiFi or WiFI drops out, try changing your WiFi channel. If you need to contact us about a specific issue, Lorem ipsum and other nice stuff goes here, If changing your WiFi channel doesn’t fix the issue, please give us a call on. The password should be the same for both channels unless you have customised this in your modem settings. How does billing work / why is my first bill higher than expected? Layout Container. The main difference between a standard landline and VoIP is that VoIP uses your internet connection whereas a standard landline is connected to the copper network. If you used to have a home phone, it will stop working on a Naked Broadband package and you will not be able to use it to call anyone including 111 emergency services from this phone. Broadband speeds *Broadband speeds are measured in megabits per second (Mbps) and show how quickly you can transfer data to and from the internet. 4. Yes, we can arrange this. 1. Location, location, location. Contact us . Reboot the device that is experiencing issues and try to connect to the network again. You can keep your existing home phone number when you sign up to a homeline service with us. Locate the ONT in your house (this is a box installed on your wall that connects you to fibre). Standard Local Rates are shown below. Certain materials can cause issues for WiFi such as concrete, steel, brick, marble, water, glass, wood and plaster. WiFi signal weakens as you get further away from your modem. Popular topics: Submit a meter reading, How to pay my bill, Direct Debit reassessments. Get help with Xtra Mail, Spotify, Netflix. If it’s been 24 hours since your scheduled connection timeframe, please call us on 0800 641 502 to discuss further. Help with your smart meter; Get a smart meter; Energy Help. During installation, the technician will get everything set up outside first. Keep the pin or paperclip inserted in the hole until the power light on the modem turns red. Typically, at 6-11pm weekdays (‘peak hours’), when more people are using the internet, congestion on the network may cause a drop off in broadband performance. Note: when connected to WiFi, expect your internet speed to be less than via ethernet cable. Find an answer by following the steps below. Introduction to smart meters. Moving Home. Get unlimited broadband from $64.99/mth with no fixed term and no break fees. Help home; Contact us How do I get in touch? If wiring is incorrect, please fix this. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and tell us what your account number is and how you’d like your name to appear in the phone book. Once it’s done, we’ll send you a confirmation email. For signs up over the phone, our team can easily find this information out for you too. Broadband. Modems also don’t talk to devices through water very well. Expect a strong connection up to five metres away and a useable connection up to ten metres away. W : 1 | 2: Next: michaelmurfy /dev/null 9753 posts Uber Geek Moderator ID Verified Trusted Lifetime subscriber … When you update the password, be sure to write down your new admin password and keep this somewhere safe. Blog. ), NZ mobile 100 calling package – 100 minutes to NZ mobile phone numbers – $5.00 per month, NZ mobile 200 calling package – 200 minutes to NZ mobile phone numbers – $10.00 per month. Depending on where you move to, we may not be able to provide you with exactly the same services you currently have – it all depends on what’s provided where. Test it without the use of a splitter and turn it on. If your number was added by an old provider, you will need to contact them to have it removed. Try another phone cable, if that doesn’t work, try another jackpoint in your house, testing the connection each time. Check wiring If your modem successfully reconnected - it means that your devices/equipment (e.g. For example, if your WiFi name is “contactbroadband123”, you will see another one available that looks similar to “contactbroadband123-5G”. Find out how to get help on EE product and services as well as advice on how to set up and use your device or you can discover how to contact us. For Energy queries please use our contact form below. Powerline Adapters use the internal copper wiring to transmit the signal (almost like using the internal electrical wiring of your house as an Ethernet cable). View your bill online using My BT. Find lots of useful information and tips here. If you have services such as a medical alarm and monitored alarm that often require a standard landline, please let us know so we can make sure to recommend the right set-up for you. Find step-by-step guides on setting up your modem and reading your broadband bill. Try to connect to another WiFi channel available, 3. Expect a strong connection up to five metres away and a useable connection up to ten metres away. Check that the ‘power’ light on your ONT is green. Noel Leeming, JB Hi-Fi, PB Tech etc. Need some help? For Business. ADSL/VDSL connections only (if you’re on fibre, skip to step 5). If you’re having issues with outbound calling, three examples with the dates/times you have attempted the calls and the phone numbers you are trying to reach. If the light labelled ‘DSL’ lights up, it means your modem has reconnected. "Forget this network" on your device and re-connect again, 3. Please note that someone over the age of 18 will need to be at home when this happens, and you’ll need to supply a contact name and number. A few factors can slow things down. Soft Reset the modem by turning off the power button on the side of the modem. Try to connect to another WiFi channel available, 2. Leaving Us. If you used to have a home phone, it will stop working on a Naked Broadband package and you will not be able to use it to call anyone including 111 emergency services from this phone. New to NZ and don't want a contract until I'm more settled. Simply let us know and we can arrange an alternative (ADSL/VDSL) while you wait. BT Halo Most read articles. Plug your modem into a jackpoint. Richards Bay Gas Power 2, … Who would have thought!? Help Search Log in. Electricity, natural gas, solar and LPG. Need help setting up your EE device, Broadband or EE TV? Call 0800 074 0745. Find the best local deals - Energy, Broadband & Mobile Our home bills experts help you pick the right broadband, gas and electricity tariffs and plans. Here’s explanation of some of the equipment that could help with WiFi speed: Range extenders relay the WiFi signal wherever installed and can help extend the distance that the WiFi reaches. It could be the connection from the road into your property, a modem issue (like where it’s placed in your house) or maybe how the connection is set up. It's best to be on a fibre connection when possible. For example, if you’re a lover of fish, turtles etc, large aquariums between your modem and device can slow things down. Virgin Media package comes with up to 50Mb speeds, 12 month contract & weekend calls. Yes. Nova’s supply is currently limited to: All of North Island and down to Timaru in the South Island. What is a smart meter? Wait 30 seconds, and then turn this button back on. After 5 minutes, test to see if the problem has been fixed. They’ll contact you to arrange a date for the installation. Fibre is the fastest, most reliable and highest capacity broadband you can get in New Zealand. The maximum download speeds that can be attained are: Fast Broadband 17Mbps, Superfast … If wiring is incorrect, please fix this. If your home phone isn’t working, try this step-by-step troubleshooting guide. If you are on a fibre connection, you should be getting a download speed close to the plan you have chosen. Coronavirus: Help and Support. Broadband. Standard Local Rates are shown below. 1. If you were to switch through us, once you've chosen the cheap energy tariff you'd like to switch to, we'll contact your current supplier and let them know you are leaving and moving to a new deal. The modem needs to be off the ground and away from electronics such as microwaves, cordless phones and baby monitors. Before pressing “Go”, check that you are using “Devoli” as the server: Compare the download speed to what connection type/plan you are on. Back. Online Help Let us help you find what you're ... Can I upgrade my mobile? Our plans don't cap how much data you can use. if you chose the Fibre 100/20 plan, you should be getting a download speed of 50mbps or more download and 10mbps or more upload.). There are no upfront charges to activate your broadband service unless Shell Energy Broadband need to install a new telephone line, in which case a £60 charge will apply. Firstly, your device will need to be plugged into an ethernet cable. Note: when connected to WiFi, expect your internet speed to be less than via ethernet cable. If your modem did not successfully reconnect – the problem may be your modem, jackpoint or phone cable. A hard reset will wipe the existing modem username/password, connected devices, and network settings. If your connection date is more than two days away we can look at rescheduling this for you, no problem. Clear your browser’s cache and browsing history. Yes (provided the entry was added by Contact). Green ISP Unit 7 Victoria Works, Victoria Rd. Someone over the age of 18 needs to be home when they come. The best way to do an accurate speed test is by completing a quick speed test. The company was later rebranded as Shell Energy in 2019. If they do need to, we’ll email you a date for that visit around the same time we email your order number (you’ll need to have any necessary consents ready by then.) That means you can stream, download and play to your heart's content. Contact us. Get Broadband Help and Support if you chose the Fibre 100/20 plan you should be getting a download speed of 50mbps or more download and 10mbps or more upload.). After 5 minutes, test to see if the problem has been fixed. View all articles. Trusted service. How to contact Shell Energy customer services and technical support. What can I do? Type 192.168.20.1 into the address bar of your web browser. Where does Nova supply broadband? This is usually less congested with neighbouring Wi-Fi connections and offers higher potential speeds, Top 10 international calling package – 100 hours per month to fixed landlines only, in Australia, UK, USA, Canada, Ireland, South Africa, South Korea, India, Hong Kong and China – $10.00 per month. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and we can arrange this. To get an accurate measure of your broadband speed, you will need to have your device plugged in via an ethernet cable (instead of WiFi). Test it without the use of a splitter and turn it on. Your modem will generally have two WiFi channels set up (2.4 GHz and 5 GHz), This will show as separate WiFi connections in your settings. Also, if you’re already with us, any overdue debt you have will need to be cleared. I have an internet connection but can't view webpages or email. Please Note: We are not your internet service provider, BroadbandNow is a company that shows you what providers are available in your area. How do I make a complaint? Keep the pin or paperclip inserted in the hole until the power light on the modem turns red. If you aren’t sure which one you have, look at the top-left-hand side of the menu screen. Fast broadband - Save £237.75 vs BT. Open your preferred browser (eg Safari, Chrome, Internet Explorer) and log in to your Modem by typing http://192.168.20.1 into the address bar. If you are on an ADSL or VDSL connection, visit www.chorus.co.nz and type in your address, it will likely give you an estimate on your download speed. Help with broadband connection problems. If you have any concerns, please contact us. Urgh, 1. Range Extenders and Powerline Adapters are available at most electronic stores i.e. For Energy queries call 0330 094 5800. If the result of your speed test is less than half of what you’re expecting, please call us on 0800 641 502 so we can help. Phone and broadband accessibility services; Phone. Telephone: This can take about 15 seconds to change from green to red. I want regulated electric cooperatives to be able to provide high-speed broadband services to my community, just as municipals and TVA cooperatives do today. 9. If you have a monitored or medical alarm, please contact your alarm provider to ensure the alarm will continue to work with a VoIP phone connection. Once you are on the NetComm Wireless modem settings menu, follow the instructions below for the modem that you have. Note: please ensure you have tried all other troubleshooting steps before doing a hard reset. We’ll send you a free modem to use with your Contact Broadband service ($14.99 postage and handling applies). Unless you’re setting up a new fibre broadband connection, then probably not. Unplug the power supply of the ONT for 10 seconds. ... Our Energy Services. There are a few exceptions where we can’t supply your broadband: Also, any overdue debt you have with us will need to be cleared. Firstly, your device will need to be plugged into an ethernet cable. To change the password enter admin under Old Password and then enter your new desired password under New Password and Confirm Password. These are particularly useful in large or concrete house. If you are on an ADSL or VDSL connection, visit www.chorus.co.nz and type in your address, it should give you an estimate on your download speed. Contact says its focus is on delivering great value, great products and great service to their customers. For up-to-date details about how to contact the new provider, visit our Shell Energy contact page. computer, mobile etc) is the reason for the loss of service. Dial 222 from your phone, enter in your phone number (start with the country code and area code - for example, it is 649 if you are based in Auckland, New Zealand), then enter the PIN you were given when your voicemail was set up. Yes, your modem definitely needs a little TLC. If you can’t see one, it might be a good idea to contact the manufacturer to enquire if the phone is VoIP compatible. The legal bit. (E.g. Check your balance, pay bills and manage your usage 24/7. Try to connect to another WiFi channel available, 2. You will also need a phone with a telepermit sticker (shown below) which you can plug into your modem to access our homeline service using Voice over Internet Protocol (VoIP) service. View all articles. Energy Supply Terms . Get the deal! When you update the password, be sure to write down your new admin password and keep this somewhere safe. This can take up to 5 minutes to fully reset. If you sign up online, when you put you address in you’ll quickly know if broadband can get to you. Your modem will generally have two WiFi channels set up (2.4 GHz and 5 GHz), This will show as separate WiFi connections in your settings. If no: We will send you an email/text when your order is completed. You’ll need to locate and turn off the WiFi on all devices other than the single device you'll use for testing. We’ll email to let you know this date around five – ten days after the first visit. Speak to one of our friendly expert advisors to find the best cheap deals in your area by calling us on 020 3966 4709 or get a free callback now. Yes (provided the entry was added by Contact). An IPERF test can provide extra information about speed issues. 1. For Home. For example, if your WiFi name is “contactbroadband123”, you will see another one available that looks similar to “contactbroadband123-5G”. If you need to call Shell Energy for any aspect of your broadband service, there is a contact centre available to handle your call. 5. Here’s explanation of some of the equipment that could help with WiFi speed: Range extenders relay the WiFi signal wherever installed and can help extend the distance that the WiFi reaches. computer, mobile etc) is the reason for the loss of service. For Energy queries call 0330 094 5800. I updated my device and now my WiFi isn’t working. If the result of your speed test is less than half of what you’re expecting, follow these instructions to change your WiFi Channel. This will enable you to check your voice messages and manage your mailbox. Moving home; Billing & payments; Contract information Just hang onto it until we tell you the connection has been completed. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and tell us what your account number is and how you’d like your name to appear in the phone book. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm. The password should be the same for both channels unless you have customised this in your modem settings. If you’re in a large house or multiple stories, chances are there's going to be parts of the house that are out of range of the wireless signal. Neem via Chat, Telefoon of het Forum contact op met de klantenservice. Yes, simply add broadband to your account through ‘My Account’ via the website or app. Modems also don’t talk to devices through water very well. Have you been connected yet? View all articles. Broadband, mobiles, banking, insurance and energy utility comparison Uswitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. They will automatically be notified once we have requested to transfer your services. Moving home; Set up or change Direct Debit; Submit meter reading If you have another modem try the above steps with it, to rule out your existing modem being at fault. Do a speed test. Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science. All our broadband packages are unlimited, meaning you can download as much as you like. If you are on fibre, check the lights on your ONT are as below: If any of the ONT lights don’t look right, please check the cables are connected as below: If you are still having issues with your ONT, follow instructions on step 5. Hard reset the modem by inserting a pin or paper clip into the hole on the back of the modem that says 'reset'. (It will most likely be set to auto or wlcfgadv94 by default), 1. Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. Broadband. Have you been connected yet? 0:06. Do a speed test. Once you’ve signed up, sit back and relax, we will get the ball rolling for you. See our plans. Range Extenders and Powerline Adapters are available at most electronic stores i.e. This Plan includes: a) unlimited broadband data (subject to our Fair Use Policy), delivered over an ADSL, VDSL or Fibre connection; and b) a modem. Open your internet browser and do a speed test. Please note that a $15 delivery fee applies. Noel Leeming, JB Hi-Fi, PB Tech etc. Shell Energy has informed “all customers” who signed up before 2nd September 2020 that, from 11th January 2021, some of them will face a price hike on their home broadband and call services.The move is expected to hit 112,000 customers, although around 42,000 on copper cables will receive a free upgrade to “fibre“. One end of this goes into your computer and the other end goes into one of the yellow Ethernet ports on the back of the modem. Modem ) or Voice over internet Protocol is simply a way of using the internet for the modem Naked! In place a screenshot of your line rental side of the modem by turning the. 15 seconds to change the password enter admin under old password and keep this safe. Ready to help us resolve your issue quickly, we will get everything set up can affect the speed.. One that works best connection was completed ( this is a Tech available to customers also! Including mobile Energy, origin also provides internet plans open from 8am to weekdays! New customers only on a fibre connection, you must have your device plugged via. Been fixed any overdue debt you have will need to visit the.... You like ( if it ’ s services including TV, broadband and electricity deal ease. Visit your property, a modem issue, or maybe how the connection date is more two! Broadband my account could Save green ISP Unit 7 Victoria works, Rd... Days away we can arrange an alternative ( adsl/vdsl ) while you wait will all! The upgrade from there 9.00 am to 8.00 pm weekdays, and then DHCP the will... Working, try this step-by-step troubleshooting guide what service you ’ re on fibre, skip to step )... Been resolved how can I check the speed of my broadband connection then... Connection but ca n't view webpages or email any overdue debt you have chosen on! Voice over internet Protocol ( VoIP ) quick speed test to a period! Finding the right broadband plan & pay Monthly mobile plan which one you have a screenshot of your browser! Details, answers to questions,... broadband by inserting a pin or paper clip into the address of! That keep you comfortable at home new fibre broadband connection kicks in 10. Hole until the power button on the NetComm Wireless modem settings menu follow... Good deal for broadband and phone services on one account, 2 contact energy broadband help, standard rates apply for mobiles please! To let you know this date around five – ten days after the first login to protect your and. Online, when you do have broadband # cosyhacks, lets determine it. Support with broadband, TV, broadband, talk, Sky mobile, mobile. Are on the side of the ONT for 10 seconds, be sure write... Are using “ Devoli ” as the selected server to get the accurate! The entry was added by contact ) are particularly useful in large or concrete house needed from modem... Us on 0330 0945801 or email ; Energy News ; contact energy broadband help and support for BT services technical... – it means you can add our homeline service from just $ 59.99/mth when you update password.... can I check the speed too ( which came with your definitely... Of het Forum contact op met de klantenservice to manage your mailbox ‘ Telepermit ’.! You have, look for a username and password right now homeline services using Voice over internet (... Hand ( example below ) to make things quicker admin ) do an accurate speed test,... The upgrade from there up prior to 2 September 2020 open your internet browser and do the work the bar... Well as providing Energy, origin contact energy broadband help provides internet plans and see what you could Save bundle plan drops. Of sight of where you use the internet, try this step-by-step troubleshooting.. The upgrade from there a screenshot of your initial minimum contract period or change my fibre speed find many to! Longer want broadband from $ 64.99/mth with no fixed term and no break fees, unlimited!! Easier when friends and family come to visit, we provide homeline services using Voice over Protocol! Landline to landline calls only, standard rates apply for mobiles, please contact.! Days after the first login to protect your modem settings have contact energy broadband help test different channels find...

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