I need to amend the address or contact details on my policy. Is anyone working at Insure and Go? Ideally, you should let us know as soon as possible when one of these details have changed: Home address; Name; Email address; Device details; Payment details; Upgrading your device. 3000 Lakeside Home working is nit such a new concept, most are working from home pretty much and we are all accountable for the service we provide regardless of working from home home or otherwise. From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or any mutation of these. We believe every customer deserves the peace of mind that comes with knowing their largest investment is secured. For all life insurance, investments retirement support. I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! After you log in, click the policy you want to manage. Leave us feedback. Ideally, you should let us know as soon as possible when one of these details have changed: If you have changed your device you may be able to update your cover if your new device meets the eligibility criteria of the policy. In what circumstances I can cancel the policy? As long as your phone is under 36 months in terms of age, with Insurance2go, your cover will begin as soon as you have purchased your policy.You can cancel your policy at any time. What do I do if I am not happy with my policy? Winter sports No Yes Group type Individual(s) Couple / Family. I wish I had done this (oh and claim it is an 'act of good will' - laughable). Registered in the UK number: 07665065. PO6 3EN. How can I do this? I live outside the UK – can I buy your insurance? If you cancel your policy after the 14-day cooling-off period and you pay your premium monthly, there will be no refund of premium because you will only have paid for the cover you have already received.If you cancel your policy after the 14-day cooling-off period and you pay your premium annually, you will receive a proportionate refund of the annual premium you have paid, provided that no claim has been made. We will contact you by email 6 weeks before to advise you that your policy will renew at which point you can make a decision on whether you wish to keep it or cancel. Contact us Service update. I feel that this is a mistake on Insure and Go's part and that it will incur a costly extra.What doesn't in this day and age? claims@citymain.com, By Post *The Defaqto 5 Star Rating applies to our Full Mobile Phone Insurance policy only. For full details of the benefits, terms and conditions and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to … Your premium and excess levels may change depending on the value of your new device. Can I insure my child's mobile phone? Go to all laptops Business; Get a quote . They work on behalf of the Underwriter to take payments from you and also process any claims you make on your policy.Both Insurance2go and Citymain are part of a group of companies owned by SPB UK & Ireland Limited. Both businesses registered address: C/O SPB UK & Ireland Ltd, 3000 Lakeside, Western Road, Portsmouth, PO6 3FQ. How can I renew an existing policy? Registered in the UK number: 07665065. You can make payments, view policy details, report claims, print ID cards or proof of insurance and more. Insurance2go Business is the trading name of Square Pound Ltd. This means from the point of purchase, through to your claim and repair, you are dealing with the same business. Please note that if you have upgraded to a more modern phone, there may be a change in premium. Water damage? Travel Insurance policy wordings. Please note the below PDS’s are the most up to date Product Disclosure Statement documents. This just feels like they are stalling us. Can I insure multiple items on one policy. This site does not support Internet Explorer, If you would like to contact our customer services team, By Phone How do I upload my claim evidence? What is a policy excess and how much is it? Here is why it is important to keep your policy information correct. Don’t have access to Assure&go? To download. Our mission is to help families become properly protected, debt free and financially independent. PO6 3EN. Every effort is taken to ensure that mobile device information published is accurate. For all other policies, call (888) 395-1200 or log in to your current Homeowners, Renters, or Condo policy to review your policy and contact a customer service agent to discuss your jewelry insurance options. Registered in the UK number: 05350177. All premiums are inclusive of Insurance Premium Tax (IPT) at 12% Insurance2go is a trading name of Loyal Insurance Services Ltd. Travel insurance is an insurance policy designed to financially protect you while you’re travelling, and to protect the financial investments you’ve made by booking a holiday. Farm and ranch Pay a bill, manage a claim or review a policy. Whether you move house, change email address or get married, its important you update your policy to ensure your cover remains in place. Every effort is taken to ensure that mobile device information published is accurate. Access your Primerica Life and Primerica DebtWatchersTM products at my.primerica.com. Or a policy that doesn’t include the holiday insurance cover you need? Log in to your Liberty Mutual account to update policy or contact information, access ID cards, manage billing options, learn about coverage and more. Citymain Administrators Ltd Click to view the PDS You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. Please can we ask that you do not try to contact us unless you are due to travel within the next 7 days – we need to be able to speak to people who are just about to travel as the priority. Lost your phone? Which policy suits you? Things you need to consider. (9am–5:30pm, Monday–Saturday), By email If you purchased your policy after 4pm on 31 January 2020 (AEDT), please note there is no cover available on any of our travel insurance policies if your claim relates to COVID-19. Again, you have the option to cancel at any time. Western Road The same applies if you decide to get a nice shiny new phone. Here is why it is important to keep your policy information correct. If you purchase an annual policy from us it will auto-renew on it's anniversary. It is a payment you usually make as your financial contribution to the claim you are making.The excess amount is shown when you get a quote for your device on our website and it is also confirmed in your certificate of Insurance once you have purchased the cover. Can I insure a mobile phone purchased outside the UK? (9am–5:30pm, Monday–Saturday), By email If you're having difficulty viewing your policy documents you should install Adobe Reader. As with traditional insurances such as your car or home insurance, we auto renew your policy every 12 months. Policy type. Annual Multi-Trip. If you are aged 66 and over, the maximum trip duration is 31 days. We cannot endorse the specification claimed. Find which type of Travel insurance you obtained below and use the download links to view the Policy Wording document.. Can I change my policy? All rights reserved. Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. Insure & Go Insurance Services Ltd Maitland House Warrior Square Southend-on-Sea SS1 2JY . Each of our gadget insurance policies will cover you, the policy holder, and your immediate family who live at your home address which you provide when buying your policy. Once you've purchased your policy, you're instantly protected. Yes, each of our policies cover the insured device when it is used by a family member. Please note that coupons or vouchers for future travel would constitute a monetary refund. A travel insurance policy is an essential tool designed to help protect you from financial losses that can be incurred from a wide range of factors. © 2020 The Travelers Indemnity Company. Insurance2go is a trading name of Loyal Insurance Services Ltd. Registered in the UK number: 07665065. Loyal Insurance Services Ltd (Firm number 430316) & Square Pound Limited Ltd (Firm number 564471) are authorised and regulated by the Financial Conduct Authority. MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland and Insure and Go Ireland, is authorised by Direccion General de Seguros y Fondos de Pensiones del … A policy excess is standard for most types of insurance policy. For assistance, call 1-800-562-4342.; Farm and ranch agent Manage your farm and ranch customer accounts. Can we all travel independently on an Annual Multi Trip policy? Single Trip. Get a quote for an annual multi-trip or single trip travel insurance policy now. St. Johns Insurance customers entrust us to protect what is dearest to them: their homes, their families and their futures. and we pensioners always seem to be prime targets. That’s why we offer a range of optional upgrades, like: Winter sports; Extreme sports travel insurance ; Valuables extension; Travel disruption; Business; Golf equipment; Cruises . Who is covered under my phone insurance policy? Cracked or unresponsive screen? If your claim is related to COVID-19, check this help document before starting the process so that you can successfully submit a claim to us.. *The Defaqto 5 Star Rating applies to our Full Mobile Phone Insurance policy only. Cookie Policy; Site Index; Claims; Contact us; Manage cookies; ITIJ Industry Award for Best Travel Insurance Company in the World 2011 awarded to MAPFRE ASISTENCIA. Unfortunately we are unable to insure a device which is purchased outside the UK. In what circumstances I can cancel the policy? You can cancel your policy at any time. This site does not support Internet Explorer, If you would like to contact our customer services team, By Phone However, should you then make a claim on this device, any potential replacement would likely be a UK model. We are however continually refining our offering, and may be able to provide this in the future. Our UK based support team are on hand to provide any help you require. Insurance2go Business is the trading name of Square Pound Ltd. You can contact us using the details below; If you were to make a claim and your details do not match the ones we have on record for you, then your claim may be declined. We are available 9am to 5:30pm Monday to Saturday, but if you can't call us at these times, you can; Write to us at Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3FQ. InsureandGo Light have been awarded silver for Best Travel Insurance Provider at the British Travel Awards for 2011 and 2013. Please refer to the manufacturer's website for more information. 94% of claims accepted covers the period of 2019 and is a measure of all completed claims received (excluding business claims). Can I extend my cover whilst I am away? There's no need to be worried about quibbling over minor details. As of 23 March 2020 12.25pm (AEDT), we are temporarily ceasing to issue new international travel insurance policies and will do so until the Overseas Travel Ban determination from the Australian Government is lifted. North Harbour We can also send you your policy details in a text message to your mobile phone. Portsmouth All premiums are inclusive of Insurance Premium Tax (IPT) at 12%. How to change the name and other details for existing policy? You can also cancel or update your policy at any time.For Monthly policy holders, you can keep your policy active as long as you wish - as long as you continue to pay your premium. We know that it’s difficult to contact us at the moment, and we’re sorry about that. We are only able to provide gadget insurance to individuals who reside in the UK. Go to all laptops Business; Get a quote . How many children can I insure on my travel insurance policy? Once your child reaches 18, you will be able to switch the cover into their name - which we will do at no cost. Lodge your travel insurance claim. Primerica is a Main Street company delivering to Main Street families. 0333 999 7905 – local rate call Unfortunately not. Don't forget however that there is a maximum per trip duration - 31 days for Bronze policies, 45 days for Gold policies, and 60 days for Platinum policies. Key benefits. Yes, each of our policies cover the insured device when it is used by a family member. Contact us to create your username and password: • IT Service Desk : 1-888-610-5101 • Speed up your account creation by filling out an AGO Online Application. We cannot endorse the specification claimed. How can I extend my policy whilst I am already away? When you buy an Annual Multi Trip policy you are covered to go away as many times as you want up to a maximum of 183 days. 02 Paying your bill Citymain Administrators Ltd We can deliver your policy by post and by email. The Insurance2go claims team If you cancel your policy within the initial 14-day cooling-off period, you will receive a full refund of all premiums paid provided that you have not made a claim. All premiums are inclusive of Insurance Premium Tax (IPT) at 12%. How many times can I go away if I have an Annual Multi Trip policy? Our UK support team are on hand to help sort your problems quickly. Citymain Administrators Ltd is the company who looks after our mobile phone and gadget insurance schemes. These factors include (but are not limited to) the need to cancel a trip, needing overseas medical treatment, or replacing lost or … Both businesses registered address: C/O SPB UK & Ireland Ltd, 3000 Lakeside, Western Road, Portsmouth, PO6 3FQ. claims@citymain.com, By Post This is a stipulation put on us by our underwriters.If you buy a non UK device from a retailer here, we would insure it. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Call on 0333 999 7905. Policy login. Whether you pay monthly or annually, our processes are set up to ensure that your cover can run continuously when it comes to renewal. However, we fully appreciate that from time to time things change. 3000 Lakeside MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland and Insure and Go Ireland, is authorised by Direccion General de Seguros y Fondos de Pensiones del … ... travel, pet and other insurance enquiries. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product. We write to you up to 45 days prior to your renewal to let you know your options - this also applies to monthly policy holders. Cookie Policy; Site Index; Claims; Contact us; Manage cookies; ITIJ Industry Award for Best Travel Insurance Company in the World 2011 awarded to MAPFRE ASISTENCIA. In the first instance, you need to try to get a refund from your tour operator or travel agent. Registered in the UK number: 05350177. When to tell us about a change. When will my documents arrive through the post? We have been passed like a parcel from one person to another, waiting over an hour to speak to someone on more than one occasion. Please note that due to the Coronavirus pandemic, we are currently unable to access any post sent to us. If you cancel your policy after the 14-day cooling-off period and you pay your premium annually, you will receive a proportionate refund of the annual premium you have paid, provided that no claim has been made. The Insurance2go claims team So, whether you accidentally drop your handset, move home, or decide to upgrade your phone, you'll need to get in touch with us to update your policy. After this time, we consider COVID-19 to be a known incident. Insurance2go Business is the trading name of Square Pound Ltd. Multiple policy types to cover a range of different travel insurance needs; For over 10 years, they have been specialising in providing cheap travel insurance that is competitive and convenient for those who are planning a trip. Please supply photographs to support your claim and make sure all the important details are clearly visible. Registered in the UK number: 05350177. As well as the United Kingdom, InsureandGo also has operations in the Republic of Ireland and Australia. These policies cover one trip abroad, on the dates you choose, and cover ends when you get back home. For new and existing LV= insurance customers, log in to your account, find documents, renew your policy, make a claim or make changes to your policy. 0333 999 7905 – local rate call How is my policy delivered? North Harbour Lodging a travel insurance claim with us is easy, and you can even do it from your lounge room, if you like.. You'll need to have a few supporting documents handy, starting with your policy number. Loyal Insurance Services Ltd (Firm number 430316) & Square Pound Limited Ltd (Firm number 564471) are authorised and regulated by the Financial Conduct Authority. Please enter your quote number and email address. Please refer to the manufacturer's website for more information. InsureandGo (officially known as Insure & Go Insurance Services Limited) is a British travel insurance company which is owned by MAPFRE ASISTENCIA. Life, Investments & Pensions. For existing policy holders who have been impacted by the recent government decisions please read the latest travel alert below. Our friendly customer service agents are on hand to help if you need to change any details. Medical coverage up to €10 million (Platinum product) Cancellation and personal belongings covered; 24/7 worldwide emergency assistance ; No hidden transaction fees; Discount for private health insurance customers; Online medical screening; For your Help. Portsmouth What do I need to take on holiday with me? A travel insurance policy will only cover you for non-refundable expenses. We've tried to make it as easy as possible for you to find the information you need, but if for some reason we've failed, this site index should help! Once purchased, the insurance will protect the phone against each of the features included.Initially, the policy will need to be taken out in your name, and the child will need to live at the same address as you. Your policy; Updating your policy. Insurance2go is a trading name of Loyal Insurance Services Ltd. 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